Event Specific Terms & Conditions

  • Open Garden Squares Weekend tickets are issued subject to the terms and conditions of London Parks and Gardens Trust. Full details are available below.
  • Open Garden Squares tickets are non-refundable
  • Once a ticket has been purchased you will be emailed an e-ticket for you to PRINT out and use over the Weekend. Tickets may also be displayed on a smart phone.
  • Please note that gardens are subject to last minute cancellations and withdrawals. Whilst we do our best to minimise this, it is beyond our control and we advise not buying a ticket purely to see one particular garden.

Open Garden Squares Weekend Terms & Conditions

  1. London Parks & Gardens Trust sells tickets for events advertised on websites owned and operated by us from time to time using Eventcube’s ‘Ticket Mechanic’. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.
  2. London Parks & Gardens Trust is a trading name of London Parks & Gardens Trust, a company incorporated in England & Wales under company number 2935176 with a registered office at Duck Island Cottage St James's Park London SW1A 2BJ.
  3. The ticket you purchase remains the property of the Event Organiser and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
  4. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Organiser to eject or refuse entry to or from the venue.
  5. There are no refunds for
    • Open Garden Squares Weekend tickets.
    • Season Ticket
    • LPGT events costing £12 or less
  6. For LPGT events with tickets costing over £12 we offer refunds on the following basis:
    Period of cancellation prior to event LPGT Members Non-members
    Online Via Office Online Via Office
    14 days Full refund Full refund Refund less admin fee of £2.50 Refund less admin fee of £2.50
    7 days Full refund Refund less admin fee of £2.50 Refund less admin fee of £2.50 No refund
    Less than 7 days No refund No refund No refund No refund
  7. All requests for refunds must be received in writing via the office or to this email address: office@londongardenstrust.org. The cancellation notice period is from the date of written confirmation being received.
  8. All refund requests must be made by the payee/credit card holder.
  9. If tickets are bought via our online booking system the money will be automatically refunded back onto your card of payment. If tickets have been purchased via the office with a cheque then you will need to provide us with your bank details for a refund via bank transfer.
  10. In cases where a refund is not possible, or where only a partial refund is possible, you may opt instead to send a friend in your place for no additional charge.
  11. No refund will be made for non-attendance to events.
  12. When you receive your tickets, be they E-Tickets or Physical it is your responsibility to keep them in a safe and secure place..
  13. Tickets purchased through Eventcube may be subject to a per ticket, non-refundable booking fee.
  14. Unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
  15. We will not be responsible for any tickets that are lost or stolen.
  16. Event Organiser reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently
  17. For information about a purchase you’ve made, contact us, quoting your order number given to you at the conclusion of placing the order.
  18. It is your responsibility to ensure that the order you make contains the correct information because; it is not our responsibility to correct any mistakes made although we will use reasonable efforts to do so as dictated by the circumstances.
  19. In the event of cancellation of any event by LPGT, all event fees paid will be reimbursed in full, or the payment will be transferred in full to another LPGT event.
  20. LPGT cannot accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
  21. If an Event is cancelled or rescheduled, LPGT will use reasonable endeavours to notify ticket holders of the cancellation.
  22. We do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
  23. Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
  24. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
  25. Ticket holders consent to filming and sound recording.
  26. The Event Organiser accepts no responsibility for any personal property.
  27. Nothing in these terms and conditions seeks to exclude any liability of London Parks & Gardens Trust or Eventcube for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited. Save as set out in this clause under no circumstances shall Eventcube have any liability to any party other than in respect of the transactions processed by the Ticket Mechanic up to the value of the tickets less the booking fees and any applicable cancellation charges.
  28. London Parks & Gardens Trust uses Eventcube’s ‘Ticket Mechanic’ to administer its tickets subject to and in accordance with these Terms and Conditions.
  29. Your use of the websites and transmission of your personal data to Eventcube to enable the processing of your ticketing requirements is subject to the terms of Eventcube’s Privacy & Cookies Policy.
  30. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with an Event Organiser are subject to the exclusive jurisdiction of the English Courts.